NO GUARANTEE PROVINCES: Nunabut, Quebec and the Yukon. Our guarantee is only up to the shipment and tracking details for these orders and the guarantee ends once the package leaves our hands. This means if your package is delayed, lost, stolen, or seized, you are ordering AT YOUR OWN RISK.
Due to the reported higher percentage of postal thefts in Nunavut, Quebec, and the Yukon, we cannot offer any delivery guarantees if you live in these areas and you will be ordering at your own risk. This means you will not receive a replacement package or refund if your package is lost in transit or stolen.
If your package has not been updated for 10 business days, we can open an investigation with the post office. There is a chance the post office will find your package during this investigation. If found, the package will be re-routed and you will receive it within the week. If the post office deems your trackable package as lost, you will not receive a replacement package.
If your package been seized by officials, you will not receive a replacement package due to the high rate of action. By agreeing to the terms and regulations while placing an order, you agree to order at your own risk.