FAQs

Why B.C. Buds Medical?

We are passionate about great products and the legal distribution of medicinal marijuana. We bring a level of care, professional commerce, responsibility, and innovation into a sector lacking the attention it requires.  Mail Order Marijuana service right-to-your-door with the highest available discretion and security has never been more easy and convenient.

Our medicinal cannabis products are carefully selected and hand-picked to perfection.  We have quality assurance measures in place to check for mold and pesticides to ensure the highest quality and safe products for our patients. Lab tested for THC/CBC levels, our patients receive accurate and informative descriptions for their purchase.  What you see is what you get!

We thrive on customer service so if you have any suggestions on how we can improve, please feel free to let us know!

Ordering

How do I place an order through BCBM?

It’s easy to place an order.  Here’s a step by step guide:

  1. Find the products you want on the front page. You can also view products by category such as “Sativa”, “Indica”, or Hybrid.Click on the product photo or name to view the product page and description.  Then click on the up/down arrows to choose your quantity.  Click “Add to Cart”
  2. Once you add an item to your cart, you will be re-directed to “Your Cart”.
    1. Select “Continue Shopping” to add other products to your cart
    2. Select “Proceed to Checkout” to start entering your delivery information
  3. Once you have all the items you want, click on “Proceed to Checkout” to start the check-out process. If you don’t see this button, click on the shopping bag icon located on the top right corner of your screen.Please login with your email and password.

    If you do not have an account with us, you can create one.  We just need your name and email address.

    You do not need an account to check-out; however, we still need to verify you are 19 years of age and reside in Canada.  Minors are strictly rejected.

    Keep in mind if you do not have an account and checkout as a “Guest”, you will not accumulate loyalty points in which you can later redeem for coupons and free products.

  4. Enter your shipping information accordingly.We request you enter your full first and last name as initials typically get rejected at the Post Office.

    Phone numbers are optional and if provided will solely be used for shipping purposes.

Click on “Place Order” to send your order to us.

An email confirmation will be sent to your inbox with instructions for payment by Interac E-transfer.

Paypal is also accepted by request.

If you need instructions on how to make an Interac E-transfer, please visit our FAQ sub-page for step-by-step instructions.

Note:
Your order request is not complete until payment is received.   Products in your request can still sell out until you complete your order request.  If no payment is received after 24 hours of placing your order request, the order will automatically cancel.

We only ship packages that has payment verified.  We do not ship our packages with “Signature Required” features.  If there is a possibility of theft where you reside, please request this with us in your order notes at check-out.

What countries do you ship to?

We only ship within Canada.

First time discount code?

Use promo code “Welcome” at checkout for 10% off your first order! Minimum order requirement is $30.

Payments

How do I send an Interac E-transfer?

Use your online banking or credit union application to send an Interac E-transfer to us.  It only takes a few minutes to do and it’s 100% safe and secure.

Follow our detailed instructions in your order confirmation email or for a step-by-step guide, please click here.

What occurs once my Interac E-transfer is sent you?


Once you’ve sent the interac E-transfer, our department will manually deposit the funds for your order.  We match your order name to the name where you sent your transfer for security reasons. This may take up to 1 hour.  Once confirmed, you will receive an email both from us and your bank.

A third email will be sent to you with your tracking details the same or next business day.

What types of payment do you accept?


We primarily accept Interac E-transfer as a method of payment and Paypal by request.

Is Tax Included?

We do not charge tax.

What happens to my order if I don’t send you a payment?


Once your order request is placed, the next step is to send your Interac E-transfer to us.  We keep the order on hold until payment is received.  Due to the high demand of products, we have to cancel your order if no payment is received within 4 hours of placing the order.

You are welcome to place another order and complete your request with the required payment.

Shipping/Handling

What are the shipping fees you charge?

We only offer one type of mail delivery service: Xpresspost. Xpresspost is a fast and secured shipping method within Canada.

Standard Xpresspost: The cost is calculated by your postal code

Xpresspost Flat Rate $20.00: This flat rate is offered to help our Eastern Canada customers reduce the cost of their shipping.

Free Shipping: This option will automatically unlock when your order is over $300.00

Although price may fluctuate, all are the same postal service equipped with a tracking number and arrives in the same amount of time.  Typically, all orders should arrive within 3-5 business days in all major cities.  If you live in a remote area, allow a few extra business days for your order to reach you.

Is my package shipped safely to me?

Yes.  We ensure that your package is packaged with care and vacuumed sealed.  This protects your purchase and privacy.  Our mailers are secure and discreet.

When does my order ship out?

All orders and payment received by 3:00pm (Pacific Standard Time) will ship out the same business day.

If we receive your payment after 3:00pm (PST), your order will ship out the following business day.

Any orders received over the weekend will be shipped Monday morning.

What will my package look like?

Your package will come in a standard mail envelope lined with padded air pocket bubble wrap to protect the contents of your order. There is no indication of the contents.

The contents of each order is carefully package by product group (for example, by strain) each in its own air-pocketed bag to prevent any products from being crushed or squished.  The contents are further protected by a box, vacuum sealed a number of times, and an outer layer of odour neutralizer.  There is no smell.

Nothing but your name and address label will show on your package.

I have not received my order, what do I do?


If you have not received your order two business days past the expected delivery date, contact us.  We can do a trace with the distributor to find out whether it is still in transit, with delivery personnel, or deemed lost. This trace can take between 1-5 business days.

Many times, the delivery may have been attempted and a notice is left behind.  The package will be re-routed to the closest postal office or they may re-attempt delivery the next business day.

Please make sure you provide us with the correct shipping address and unit number (if any).  We do not offer refunds for incorrect addresses or late deliveries due to postal issues. We are not responsible for any lost or stolen packages if your order is marked “delivered” when tracking.  Order at your own risk and we suggest you request a “Signature Required” option if you live in an area that may have theft.

If you typically receive your package at a community mailbox, we suggest adding a “Signature Required” option to prevent theft.

I missed my delivery attempt, where is my package?



If you miss the delivery attempt, the delivery personnel will likely attempt the delivery again the next business day.

Check your mailbox or apartment / community share mailbox and surrounding area for the notice.  The notice will share when the next delivery attempt will be made or if your package will be made available at a postal office near you.

If you can’t find the notice, email us.  We will conduct a trace and find your notice number for you and also when and where your package will be available for pick-up.

Please note as an initial delivery attempt has taken place, we are not responsible for the delay, any refunds, or replacements.  We will do our absolute best to track and share updates on your behalf until the package is delivered to you.

My tracking hasn’t been updated in several days, what is wrong?

Most people get their package on time or a day later.  In many cases, the tracking isn’t updated due to missing a scan which is a common occurrence.

If you don’t receive your order two (2) business days after the expected delivery date, contact us and we will conduct a trace with the post office for you.

Shipping to Nunavut, Northern Quebec, and the Yukon


Due to the reported higher percentage of postal thefts in Nunavut, Northern Quebec, and the Yukon, we cannot offer any delivery guarantees if you live in these areas and you will be ordering at your own risk.  This means you will not receive a replacement package or refund if your package is lost or stolen.